ZENITH International Journal of Multidisciplinary Research
Year : 2012, Volume : 2, Issue : 5
First page : ( 134) Last page : ( 145)
Print ISSN : 0000-0000. Online ISSN : 2231-5780.

An analytical study of performance appraisal system of the selected information technology enabled services (ITES) companies

Virani Shreya Rustum

Assistant Professor, Jayawantrao Sawant College of Engineering, Pune, Maharashtra, India

Abstract

In recent years, performance management has become more important because managers are under constant pressure to improve the performance of their organisations. It is now realised that the performance of organisations influence the organisation’s continued existence and success. The increasing realisation that one of the key roles of managers is to manage employee’s performance is the key to the success of management in general and performance management in particular. It is now well accepted that performance management is a wider concept than performance appraisal. Appraisal being part of performance management plays a vital role in encouraging desirable performance and discourages undesirable performances before they become ingrained. Performance appraisal is a systematic and objective way of judging the relative worth or ability of an employee in performing his job. With above aim in view, the researcher has made an attempt in this work to gather and critically examine the valuable inputs from various representative ITES companies and carry out a deductive/inductive analysis of the qualitative and quantitative data for arriving at desired results. The researcher has done detailed analysis of performance appraisal system of the selected ITES companies. This research comes up with a view that the respondents of the selected ITES companies are in agreement with their existing performance appraisal system.

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Keywords

Performance Management, Performance appraisal system, Case study, ITES Companies.

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