Asian Journal of Research in Business Economics and Management
Year : 2011, Volume : 1, Issue : 2
First page : ( 69) Last page : ( 89)
Online ISSN : 2249-7307.

A Case Study of Counselling Skills in Income Tax Department

Singh Tej*, Associate Professor, Ratan Rajiv**, Income Tax Officer

*M.D. University (PG) Regional Centre, Rewari-123401, Haryana, India.

**Income Tax Department, Rewari-123401, Haryana, India.

Online published on 25 November, 2011.

Abstract

Effective counselling skill of managers is one important factor which contributes a good deal in managing the staff effectively and facilitating their development. The present study is and effort to assesses the extent to which the counselling skills and its various factors such as development skills; listening skills; diagnostic skills and positive skills are found in the Income tax department using the Mean, Standard deviation, Standard error and ‘t’ test. The study is based on both the primary and secondary data. The paper found that counseling skill and its variables are noticed to be at satisfactory level in the Income tax department as perceived by all the respondents. The paper also disclosed that the perception of all the officers leaving few exception is in harmony with that of population as't’ values prove.

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Keywords

Development skills, Listening skills, Diagnostic skills and Positive skills.

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