EXCEL International Journal of Multidisciplinary Management Studies
Year : 2014, Volume : 4, Issue : 5
First page : ( 105) Last page : ( 119)
Online ISSN : 2249-8834.

A review on relationship between quality of work life and organizational citizenship behavior in healthcare sector

Brahma Prasanta Kumar¹, Prof. Dr. Acharya Sarat Kumar²

¹IMS & SUM Hospital, Bhubaneswar, Odisha

²Sambalpur University, Sambalpur, Odissa.

Online published on 21 August, 2014.

Abstract

A high quality of work life (QWL) is essential for all organizations to continue to attract and retain employees. Quality of work life is a comprehensive program which is designated to increase employee satisfaction. The purpose of current study is to survey the relationship between quality of work life and organizational citizenship behavior in IMS & SUM Hospital, Bhubaneswar. First by applying Spearman test, the positive and meaningful relationship between quality of work life and its dimensions with organizational citizenship behavior was proved. Then Friedman test shows that among all nine qualities of work life dimensions, “constitutionalism” and “total life space” respectively were more effective than other variables. In continue the average test was utilized to investigate the level of every variable. The results show that the entire variable apart from “adequate and fair compensation”, “safe and healthy environment” and “social relevance” were on a desirable level. And finally, the results of applying One-way Variance Analysis test show that there are no meaningful relationship between demographic characteristics with quality of work life and organizational citizenship behavior.

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Keywords

Quality of work life, Organizational citizenship behaviour.

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