Journal of Library and Information Communication Technology
Year : 2023, Volume : 12, Issue : 2
First page : ( 86) Last page : ( 92)
Print ISSN : 2278-3482. Online ISSN : 2456-9399.
Article DOI : 10.5958/2456-9399.2023.00022.6

Evaluation Tools and Technique of the Quality Service in Academic Libraries

Ravichandra H S

Librarian (Senior Scale), S K V M S Government First Grade College, Kundapura

Online Published on 12 January, 2024.

Abstract

In any service-oriented business platform, customer satisfaction is the prime factor. In this regard, the providing services should be effective, efficient, and economical. Libraries must change their internal gaze from the collection and its reliance on input, process, and output measurements to metrics that assess the results or impact on students and faculty. Particularly in today’s student-centered educational contexts, these stakeholders represent an educational institution’s most important component. Stakeholders of the service should get satisfaction and service providers must fulfill the needs and deeds of the customer. So that the quality of service we provide must be in line with the user’s expectations. As a service provider in educational institutions, libraries have a substantial and abiding contribution role to play. Performance evaluation in the library is an important managerial activity count and a combination of counts that enable a library to assess the degree to which a program needs its objects. The results of such evaluations help library administrators make informed decisions, allocate resources effectively, and continuously improve the library’s offerings to better support the academic community it serves. To measure the qualities of the services like physical facilities, collection, and information dissemination to its user performance evaluation is very much essential. In this paper, we discuss how we can improve the quality and effectiveness of the service in academic libraries.

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Keywords

Academic Library, Evaluation, Services.

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