A Study on Relevance of Professional Training to Healthcare Housekeeping Aide through SAP-LAP Inquiry Naik Shubhanshu1, Srivastava Mallika2 1Research Scholar, Symbiosis Institute of Business Management, Bengaluru, Symbiosis International University, Pune, India 2Assistant Professor, Symbiosis Institute of Business Management, Bengaluru, Symbiosis International University, Pune, India Online published on 29 December, 2017. Abstract Purpose The purpose of this paper is to explore the need and relevance of professional training to Healthcare Housekeeping Aide. This would not only enhance their service delivery but also improve the quality of service delivery in Industry. Design/methodology/approach The foundation of the present study is based on extensive review of extant literature by authors and appreciative inquiry. Furthermore, keeping the purpose of the study in mind authors tested the relevance of training using situation-actor-process and learning-action-performance [SAP-LAP] technique of enquiry. Findings The study outcome has proposed the relevance of professional training to healthcare housekeeping aide in India. This can be further used for design of professional training modules for housekeeping aide in Healthcare for sustained and enhanced service delivery of the Industry. Research limitations/implications The study proposes need and relevance of professional training based on insights from AI and literature review; it needs to be further validated using various methods including empirical ones. Although, authors have interviewed few selected hospital administrators and housekeeping aide from respective hospitals based on their availability and willingness to contribute. The may induce high risk of bias and to further strengthen the present study, the similar study needs to be conducted on large scale. Since, housekeeping aide in healthcare in India primarily falls under unorganized sector with lack of awareness and unity among workers of the industry. However, interviewing the senior housekeeping aide provided diversified insights. Practical Implications The study recommendations are configurator outcome of literature review of extant literature, appreciative inquiry and SAP-LAP analysis. These recommendations would help industry and professionals to understand the prominence of such training and development to enhance service delivery and service quality of the Industry. Social Implications The study finding formed a basis for the subject to establish and to be picked up by researchers to validate further in another setup. Originality/Value The present study ventures in to new domain i.e. it is one of the initial attempt to understand the relevance of training of Healthcare Housekeeping Aide in India. Top Keywords Healthcare Housekeeping aide, Professional Training, Service Delivery, Service Quality, Profitability. Top |