To Study the Emergency Department Patient Process Flow in Hospital Pandit Anil1,*, Kulkarni Meenal2 1Professor, Department of MBA (HHM) Symbiosis, Institute of Health Sciences, S B Road, Pune 2Asst Professor, Department of MBA (HHM) Symbiosis, Institute of Health Sciences, S B Road, Pune *Address for Correspondence: Dr (Brig) Anil Pandit. MD (HA) DNB (H & HA) Professor, Symbiosis Institute Of Health Sciences, S B Road, Pune-411004, E-mail: apandit70@hotmail.com, Mob.: 09423212709
Online published on 18 July, 2017. Abstract Growing spectrum of disease and population has resulted in an increasing public demands and with the drive towards effective service delivery, continuous performance and process improvements are essential to the vitality of any Healthcare organization. ₁ Outpatient services have become an important component of health care. By hidebound thinking, the medical profession emphasized that a physician's time is more valuable than a patient's time. This is no longer valid in today's consumer oriented society. Long waiting times for treatment in the outpatient department followed by short consultations has long been a complaint. Nowadays, customers use waiting time as a decisive factor in choosing a service provider. Therefore, idle time of both parties must be considered in designing a proper OPD patient process flow although these two objectives are contradicted to each other. Healthcare process mapping is a new and important form of clinical audit that examines how we manage the patient journey, using the patient's perspective to identify problems and suggest improvements. We outline the steps involved in mapping the patient's journey, as we believe that a basic understanding of this versatile and simple technique, and when and how to use it, is valuable to clinicians who are developing clinical services.₂ This research aims to provide a study of the major causes of OPD-Patient Flow Process for medical treatment in tertiary hospital and also provide recommendation on the best strategy to improve OPD process flow so that can maximize the effectiveness and efficiency of resource and capacity. Aim To Study the OPD-Patient flow process in Hospital and its Importance. Objectives 1. To know about the current work flow in Emergency department. To understand the gaps if any, in the Emergency department. To implement the interventions to eliminate/minimize the gaps. To evaluate the benefits post implementation. Limitation Time is constraint: study was for 3 months (from 08May to 08 Aug) Top Keywords OPD, Emergency Department(ED) Process charts, performance measurement, healthcare systems. Top |