International Journals of Marketing and Technology
Year : 2011, Volume : 1, Issue : 7
First page : ( 282) Last page : ( 289)
Online ISSN : 2248-1058.

Process Improvement of an Organization Enhancing Better Quality System – Applying TQM

Singh Bhupender, Mishra O. P., Singh Surender

YMCA University of Science & Technology, Faridabad, Haryana, India– 121006

Online published on 29 June, 2013.

Abstract

At present customer satisfaction is the prime objective of any organization. Customer can be either internal or external. From various practices outcome we have realized that TQM is the best quality programme for replacing older Quality system with ultimate goal as customer satisfaction. In this paper we have developed a process model to compare ISO 9001 to TQM. TQM helps to achieve incremental improvements continuously requiring full participation and involvement of all stakeholders of the organization that are shown in stated reasons and implied reasons. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. The concept and principles, though simple seem to be creeping back into existence by "bits and pieces" through the evolution of the ISO9001. The latest changes coming up for the ISO 9001:2000 standard's "Process Model" seem to complete the embodiment. TQM is the concept that quality can be managed and that it is a process.

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Keywords

TQM, ISO 90012000, Customer Satisfaction, Employee Satisfaction.

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