Total quality management initiatives in human resource Vijayakumar J.*, Research Scholar, Dr. Nirmala C.**, Assistant Professor *University of Kerala, Tiruvanandhapuram **Department of Management Studies, Vel Tech Multi Tech Dr. RR Dr.SR Engineering College, Avadi, Chennai Online published on 4 July, 2012. Abstract TQM is a way of life for a company. It has to be introduced and led by top management. Attempts to implement TQM often fail because top management doesn't lead and get committed - instead it delegates and pays lip service. Commitment and personal involvement is required from top management in creating and deploying clear quality values and goals consistent with the objectives of the company, and in creating and deploying well defined systems, methods and performance measures for achieving those goals. These systems and methods guide all quality activities and encourage participation by all employees. The development and use of performance indicators is linked, directly or indirectly, to customer requirements and satisfaction, and to management and employee remuneration. TQM is primarily an organizational strategy considered as a change programmer to achieve excellence and therefore HR has an important role to play in designing the interventions to prepare the people and the organizations for the desired change. This study was conducted in Hyundai Motors Ltd., with a sample size of 120 HR employees. This study aims at how total quality management plays a vital role in managing human resources. Various statistical tools like Garette ranking, Correlation, Chi-square analysis were used and possible interpretation was derived. This study tells TQM Quality can no longer be viewed as the responsibility for one department. It is a company-wide activity that permeates all departments, at all levels. HRM should seek the responsibility for implementing TQM programs rather than risk losing their influence over the key element of TQM. Top |