Understanding perspectives of knowledge work and knowledge worker perceptions for effective performance management in Indian organizations: Review and insights Dr. Mazumdar Sitanath*, Moulik Sujoya Ray** *Professor, Department of Business Management, University of Calcutta, India **Research Scholar, Department of Business Management, University of Calcutta, India Online published on 7 September, 2012. Abstract Human resource practices have assumed a strategic position in the knowledge economy, wherein managing and enhancing the performance of human capital in the workplace remains a critical concern. In this paper, we discuss and review the different aspects of knowledge work that render performance management (PM) a difficult and complex task. First among these is very phenomenon of knowledge work, the nature of which renders the measurement of knowledge worker (KW) performance a difficult task. The unique characteristics of knowledge work which lead to certain employee-organization dynamics particular to knowledge workers which is reflected in the psychological contrac are also reviewed. The distinct occupational commitment that often takes priority over organizational commitment is another unique reality in knowledge-based firms. Another aspect discussed in this context is exposure to and impact of global management practices which are imported, adapted and modified to Indian organizations. With the backdrop of these arguments, we further discuss the need to explore effectiveness of performance management practices from the perspectives of the knowledge worker(s) which would enable the organization to address performance related concerns more effectively. Top Keywords Knowledge Worker, Multinational Management, Psychological. Top |