Assessment of Total Quality Management Practices in Management College Libraries: An Analytical Study David Johnson1,*, Kumari H Aditya2,* 1Chief Librarian, Dayananda Sagar College of Engineering, Bangalore-560078, Karnataka, India 2Associate Professor, Department of Studies in Library and Information Science, University of Mysore, Mysore-570006, Karnataka, India Corresponding author Email Id: * libdavid@yahoo.co.in
**adithyakumarih@gmail.com
Online published on 3 October, 2013. Abstract This study evaluates the extent of total quality practices among the management and professional college libraries. The authors have investigated through a survey based on a structured questionnaire. Data were collected from fifty-three libraries of management colleges using a structured questionnaire in and around Bangalore city. The components of total quality management (TQM) covered in this study are leadership, policy and strategy, staff management, team work, training and development strategy, resources, as well as processes. One-sample ‘t’ test and one-way ANOVA were used to find out the differences between different types of management institutions in their TQM. Results revealed that on the whole the application of TQM was well maintained in the management libraries of Bangalore. TQM application analysis revealed that the policy and strategy component ranked first, followed by resources, team work, staff management, processes, leadership, and the least application of TQM was found for training and development strategy with rank seven. Different types of management colleges did not differ significantly in their TQM applications. Top Keywords TQM, Management libraries, ISO 9001:2000, NAAC, NBA. Top |