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Patient Satisfaction: a Valuable Tool for Avoiding Allegation of Medical Negligence Sharma B.R. Dr.1,* 1MD, Professor, Dept. of Forensic Medicine & Toxicology, Govt. Medical College & Hospital, Chandigarh – 160030, India *E-mail: drbrsharma@yahoo.com
Abstract Every now and then we find the reports of mob turning violent in hospitals and nursing homes, causing damage to the property and at times manhandling the medical and paramedical teams working in the hospital. This demands for an introspection as to, are we, the health care workers discharging their duties efficiently? If the answer is yes, then why the patients are not satisfied with our services. A review of the medical literature relating to the term “patient satisfaction” reveals little research on the topic in the 1960s and 1970s. However, things began to pick up dramatically in the early 1980s. Between 1980 and 2000, there was a five-fold increase in the number of articles devoted to this topic. Why this burgeoning interest? Perhaps it was a natural outgrowth of the consumer movement begun in the 1960s and 1970s. Or maybe it reflected the maturation of the family medicine research agenda. Equally plausible might be the emerging competitiveness of managed care, which led health care providers to begin using patient satisfaction surveys to distinguish between providers. Top Keywords Patient, Satisfaction, Negligence. Top | | | |
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