International Journals of Marketing and Technology
Year : 2012, Volume : 2, Issue : 1
First page : ( 73) Last page : ( 86)
Online ISSN : 2248-1058.

Assessment of library service quality from researchers’ perspective

Ms. Kumari Sunil¹, Ms. Khurana Poonam², Ms. Arora Madhu³

¹Research Scholar, M.D.U., Rohtak

²Assistant Professor, CPJ Institute of advanced studies, Delhi

³Assistant Professor, Fairfield Institute of Management and Technology, Delhi

Online published on 29 June, 2013.

Abstract

The present study aims at examining the Library service quality used in professional education libraries under G.G.S.I.P.University from users, perspectives. Recently electronic resources have taken a prominent place in a library. In order to find out present condition, difficulties and requirements of using e-resources the difficulties encountered by libraries are also investigated in this study. This study is based on primary data (printed Questionnaire), which was given to 11 institutes including university library and 10 institutes responded. We came up with some significant observations and recommendations. It noted that working with other libraries and sharing provision can also help users of both sides. One more observation is about qualification of librarian is important because most people do not have the same knowledge about books etc. that librarian have. Many institutes has the traditional functions such as acquisition, cataloguing and access to resources.

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