Asian Journal of Research in Business Economics and Management
Year : 2012, Volume : 2, Issue : 8
First page : ( 17) Last page : ( 29)
Print ISSN : 0000-0000. Online ISSN : 2249-7307.

Relationship between quality of work life and job satisfaction: An empirical analysis

Dhamija Pavitra*, Dr. Singla Anju**

*Research Scholar, Department of Applied Sciences, PEC University of Technology, Chandigarh.

**Assistant Professor, Department of Applied Sciences, PEC University of Technology, Chandigarh.

Abstract

Quality of work life (QWL) has emerged as a multidimensional concept for enhanced organizational efficiency and productivity. It refers to the quality of relationship between employees and total working environment. Job satisfaction is a pleasurable emotional state resulting from the appraisal of an individual's job. It significantly influences the absenteeism, turnover, job performance and psychological distress. If the employees of an organisation are satisfied from their job, they will be induced to produce good results. The bank employees form a delicate link between customers’ satisfaction and success of the bank. The banking industry has undergone a tremendous change over the years, which has put new pressures and realities in front of the bank employees. Modern business paradigm is characterized by high concern for quality of work life parameters. This study is an attempt to examine the relationship between Quality of Work Life and Job Satisfaction with special reference to selected banks in Chandigarh. Data has been collected through standardized questionnaires from 138 bank employees (public and private banks) located at Chandigarh. The analysis has been carried out by using different statistical measures viz; mean, standard deviation, correlation and multiple regression. The findings and suggestions have been made for the improvement of quality of work life and job satisfaction in these banks.

Top

Keywords

Quality of Work life, Job Satisfaction, Banking Industry, Banks, Bank Employees.

Top